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Management Training Programmes
(Open & In-house)

  • Customer Care Skills & Etiquette for Drivers/Tour Firms
  • Customer Relationship Management (CRM)
  • Customer Service Excellence -105 Customer Service/Care Tips
  • Effective Business Leadership Skills of the 21st Century
  • Effective Communication Skills & Business Etiquette
  • Effective Marketing and Selling Skills
  • Exceptional Administrator/Executive Skills
  • Exceptional Customer Care & Communication Skills
  • Experiential Team Building Skills
  • Organizational Culture Change
  • Performance Management/Appraisal Skills
  • Project Planning & Time Management
  • Strategic Planning & Implementation

    • Uchumi Tanzania - Supervisory Competency Training

    TRAINING METHODOLOGY

    Our approach is highly practical, interactive and engaging, yet relaxed. This allows participants a safe environment in which to learn real issues, develop and practice new skills covered. Our training consultants/facilitators inject the energy and enthusiasm you would expect and ensure a dynamic learning environment which guarantees a positive change/improvement in people.

    The above methods are meant to promote: -

    • Active participation of participants
    • Quick feedback during training session
    • Practical application of what is learnt
    • Acquisition of desirable behavioral patterns
    • Motivation for participants to improve their level of performance
    • Opportunities of working in a team

    THE ROLE OF FACILITATOR/TRAINER

     
    • WHAT IS SAID IS HEARD
    • WHAT IS HEARD IS DISCUSSED
    • WHAT IS DISCUSSED IS UNDERSTOOD
    • WHAT IS UNDERSTOOD IS APPROVED
    • WHAT IS APPROVED IS APPLIED